Refund policy

 

Refund Policy:

Upon receipt and inspection of your return, we'll promptly notify you regarding the status of your refund. If approved, the refund will be processed automatically through your original payment method within 10 business days. Please note that your bank or credit card company may require additional time to finalize the refund.

If more than 15 business days have passed since the approval of your return without receiving the refund, please contact us at tara@lovetteexpressions.com. 

 

Exceptions/Non-Refundable Items:

Certain types of items cannot be returned, such as perishable goods (like flowers or plants), custom products (such as special orders or personalized items). Please reach out to us at elliott@lovetteexpressions.com if you have questions or concerns about your specific item.

************Please note that final sale items are non-refundable**************

 

Return Process:

To start a return, please contact us at tara@lovetteexpressions.com. Once your return is accepted, we’ll provide a return shipping label and instructions on how and where to send your package. Please note that items sent back to us without prior authorization will not be accepted.
For any return-related inquiries, feel free to reach out to us at elliott@lovetteexpressions.com.

 

Damages and Issues:

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will promptly evaluate the issue and make it right.

 

Exchanges:

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

European Union 14 Day Cooling Off Period:

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.